Refund policy

Returns and refunds

We have a 14-day return policy, which means you have 14 days after receiving your last item to request a return.

For customers in the EU/EEA and the United Kingdom, you have the right to cancel or return your order within 14 days after receiving your item, without giving any reason.
you can do this via your customer account.

To start a return, contact us at info@strongmangrade.com.
or log in to your customer account.

Returns must be sent to the following address:

Strongmangrade Sweden AB
Spånga stationsväg 75
16351 Spånga
Sweden

Please return the item in its original packaging. If the original packaging is missing or damaged and this causes a loss of value, we may deduct the diminished value from the refund in accordance with applicable consumer law.

Items must be returned unused beyond what is necessary to inspect the product, and with all included accessories, manuals, labels, and packaging where possible. You will also need the receipt or proof of purchase.

Once we have received your return request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may be delayed or may not be possible to identify.

The full price of the item, as well as the cost of the cheapest standard shipping option to you, will be refunded.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products, special orders, personalized items, and gift cards.

Sale items can be returned in accordance with applicable consumer law.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return has been processed, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return.

If approved, you will be refunded using your original payment method within 14 days. Please remember that it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@strongmangrade.com.